Contact Us

Q1: What should I do if I entered my name or age incorrectly?

To maintain platform authenticity and prevent fraud, members cannot modify their name, age, height, or weight on their own. If you made an error, please contact customer service via email to request a correction, and we will review and assist with the process. Please do not attempt to modify through unauthorized means, as this may result in account suspension.

Q2: Why can't I modify certain basic information on my own?

To prevent fake accounts or impersonation that could lead to fraudulent behavior, the platform restricts members from modifying key personal information on their own, ensuring the safety and authenticity of the overall dating environment.

Q3: What is Prime verification?

Prime verification is a mechanism designed to ensure member authenticity and quality. Verified members receive higher exposure and matching opportunities, and increased trust.

Q4: What are the requirements for Prime verification?

Requirements vary slightly by gender. For example:

Male members can apply through financial proof, company position, or physician status.

Female members can apply through selfie verification, student ID verification, or social media influencer/livestreamer status.

Q5: How long does it take to get verification results after submitting documents?

Review time depends on document completeness and verification items, typically requiring 1-3 business days. There may be slight delays during peak periods.

Q6: Can I reapply if Prime verification fails?

Yes. Please first check the reason for failure (such as document mismatch or photo issues), then you can reapply after making adjustments. However, if it involves forged documents, the account may be suspended.

Q7: Does Prime verification guarantee the other person is authentic?

We improve accuracy through multi-layer verification and manual review, but cannot guarantee 100% authenticity. Users should maintain basic vigilance when interacting.

Q8: Why do I need to provide bank statements or stock certificates for verification?

A single account balance cannot accurately reflect financial capacity. We require more comprehensive financial documentation to prevent false applications and protect community authenticity.

Q9: Why don't many members have clear front-facing photos?

We respect member privacy and do not require front-facing photos, especially for female members. This platform encourages but does not force the sharing of clear profile photos, and balances privacy with authenticity through real-person verification mechanisms.

Q10: What should I do if I suspect someone's photos are fake?

Please use the platform's 'Report' function and include evidence from meeting or interacting with the person. We will investigate and may revoke their verification status.

Q11: How is the distance shown in profiles calculated?

Both parties have GPS enabled: Calculates actual distance using GPS with random error added for privacy protection.

One party doesn't have GPS enabled: Uses IP for approximate location, which may have errors.

Q12: Why does the distance keep changing?

This is usually due to using VPN, mobile network switching, or ISP changes causing IP location variations.

Q13: What is the purpose of showing distance?

In addition to improving interaction convenience, distance information is used to initially filter out overseas fraud and illegal account behavior.

Q14: How do I report someone suspicious?

Click the "..." in the top right corner of their profile → "Report", fill in the incident description and attach evidence like conversation screenshots. We handle reports based on an "evidence-based" principle.

Q15: What behaviors can be reported?

✅ Money fraud, sexual behavior, impersonation, illegal brokerage activities, threats and harassment, etc.

❌ Simply not responding to messages, cold interactions, last-minute date cancellations, etc. are not reportable issues. We recommend using the block function.

Q16: I've been reported, how do I handle it?

Please use the "I want to respond" function to submit explanations and evidence. Customer service email cannot handle report cases. Please respond through the system and explain your position, submit materials to appeal for account recovery.

Q17: Why am I still suspended even though I can respond to every report?

The platform comprehensively evaluates all dispute records. If you are frequently reported, even if individual incidents can be explained, you may still face penalties due to overall high risk.

Q18: What should I do after being suspended?

Please confirm if it's due to violating site rules or being reported. If you believe it's a misjudgment, you can submit explanations through customer service email or appeal mechanism, along with evidence. We will review and process the case.

Q19: What's the difference between suspended and restricted accounts?

Warning account: System prompts risk, member functions are not limited.

Restricted account: Some functions are suspended (such as unable to post, match), requires additional documents or verification to restore.

Suspended account: Completely blocked, unable to log in, serious violations will not be restored.

Q20: Will I get a refund after suspension?

No. According to the user terms, if suspended due to violations, even paid members will not receive refunds.

Customer Service Email

General questions and account-related issues:

Service Hours